Terms of Service

These Terms of Service govern the use of Quest Platform, a Software-as-a-Service solution.

1. Agreement

• These Terms of Service govern the use of Quest Platform, a Software-as-a-Service solution.
• By subscribing, you agree to these Terms.

2. Subscription and Billing

• Services are provided on a subscription basis.
• Fees are billed in advance as per the chosen plan.
• Non-payment may result in suspension or termination of access.
• All fees are non-refundable except as required by Swedish consumer law.

3. License

• We grant you a limited, non-exclusive, non-transferable, revocable license to use the SaaS platform for your internal business purposes.

4. Customer Data & Responsibilities

• You retain ownership of your data.
• You are responsible for ensuring data accuracy and compliance with GDPR as the data controller.
• We act as a data processor under GDPR.

5. Availability & Support

• We aim to maintain 99% uptime, excluding planned maintenance.
• Support is provided through official channels.

6. Restrictions

• You may not:
• Reverse-engineer or copy the software.
• Share your subscription unlawfully.
• Use the Services for unlawful purposes.

7. Termination

• You may cancel your subscription anytime.
• We may suspend or terminate accounts for violation of these Terms.

8. Intellectual Property

• All intellectual property in the Services remains with Quest Platform.

9. Limitation of Liability

• To the maximum extent permitted by Swedish law, we are not liable for indirect damages such as loss of profits, data, or business opportunities.

10. Governing Law & Jurisdiction

• These Terms are governed by Swedish law. Disputes shall be resolved in the courts of Stockholm, Sweden.

11. Changes to Terms

• We may modify these Terms, with prior notice.
• Continued use of the Services constitutes acceptance.

12. Contact

• backoffice@qualityflow.eu

Last updated: December 2024